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Due to COVID-19 and health official recommendations, all VCRC sponsored programs and services will be contactless. For more information call 800-541-8614. Feel free to contact your family consultant or care manager directly.

800.541.8614 | 559.224.9154

5363 N. Fresno St.

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Ombudsman Program

Who We Are

Long-Term Care Ombudsmen maintain an ongoing presence in licensed Skilled Nursing Facilities and Residential Care Facilities for the Elderly. Ombudsmen make a difference in the quality of life of nearly 10,000 residents of long-term care facilities in Fresno and Madera counties. They listen to residents, provide problem resolution, empower residents and are confidential and caring advocates. To become qualified, Ombudsmen receive 36 hours of initial training and 10 hours of mentoring in the field before becoming State Certified Ombudsman Representatives. An additional 18 hours of annual training are required to maintain certification status.

Who We Serve

The Fresno-Madera Long-Term Care Ombudsman Program offers free and confidential advocacy services to residents of licensed Residential Care Facilities for the Elderly and Skilled Nursing Facilities in Fresno and Madera counties.

Our mission is to advocate for the dignity, quality of life and quality of care for all residents in long-term facilities.

What We Do

Ombudsmen make monthly, unannounced visits to each long-term care licensed facility in Fresno and Madera counties. A principal function of the Ombudsman Program is to work to resolve complaints made by, or on the behalf of, long-term care residents.  A complaint is defined as information regarding action, inaction or decisions that may adversely affect the health, safety, dignity, welfare or rights of residents. Ombudsmen respect resident and complainant confidentiality while focusing the complaint resolution to the resident’s stated wishes.  Ombudsmen also investigate claims of alleged elder abuse occurring in licensed facilities.

All Ombudsman Program work is resident-driven including any collaboration with state licensing and other regulatory agencies.  The primary purpose of the Ombudsman Program is to support residents’ rights and to help achieve the best possible quality of life for all long-term care residents.

Staff and volunteer Ombudsmen provide assistance with the following:

  • Quality of Life Issues
  • Quality of Care Issues
  • Resident Rights Violations
  • Suspected Abuse Investigation
  • Formation of Resident Councils
  • In-Service Training and Education
  • Consultations to Individuals and Families
  • Witnessing of Advanced Healthcare Directives
  • Community Outreach and Education

2021-2022 Ombudsman Training Classes: PDF Flyer

Facility Research Links

Residential Care Facilities for the Elderly (RCFEs):
*Also called Assisted Living, Residential Communities*
Licensed and monitored by Department of Social Services (DSS)
and Community Care Licensing (CCL)

Choosing an RCFE for the Elderly Information: Click Here

Direct link to Fresno County RCFE Information: Click Here

Direct link to Madera County RCFE Information: Click Here

To search RCFEs by Other Counties: Click Here

RCFE information on the CANHR Site (California Advocate for Nursing Home Reform): Click Here

To file an online complaint about an RESIDENTIAL CARE FOR THE ELDERLY (Assisted Living Facility) with the California Department of Social Services: Click Here

Facility Research Tool (Links): Click Here

*Residential Care for the Elderly Facilities – Fresno County: Click Here

*Residential Care for the Elderly Facilities – Madera County: Click Here

SKILLED NURSING FACILITIES (SNFs)
Licensed and monitored by the California Department of Public Health (CDPH)

Choosing an SNF for the Elderly Information: Click Here

For ALL nursing homes (all states): Click Here

Direct link to Fresno County SNF Information: Click Here

Direct Link to Madera County SNF Information: Click Here

To search SNFs by OTHER Counties: Click Here

SNF information on the CANHR Site (California Advocates for Nursing Home Reform): Click Here

To file an online complaint about a SNF with the California Department of Public Health: Click Here

ADDITIONAL RESOURCES FOR INFORMAION ABOUT SKILLED NURSING FACILITIES
* SNF Information on the medicare.gov site: Click Here

Facility Research Tool (Links): Click Here

*Skilled Nursing Facilities – Fresno and Madera County: Click Here

If you are interested in learning more about how you can make a difference, please contact:

Susan Bussean
Program Manager
559-224-9177, ext. 401
sbussean@valleycrc.org

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