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Fresno-Madera Ombudsman Program

All Services of the Ombudsman Program are

Contact us:
(559) 224-9177 (phone)
(559) 224-9106 (fax)
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For emergencies at night or on weekends call:
(800) 231-4024


Skilled Nursing Facilities (SNF) ~ PDF documents

~ Choosing a Skilled Nursing Facility
~ List of Skilled Nursing Facilities
~ Resident Rights

Residential Care Facilities for the Elderly (RCFE) ~ PDF documents

~ Choosing a Residential Care Facility for the Elderly
~ List of Residential Care Facilities for the Elderly
~ Resident Rights

Ombudsman Volunteer Training Opportunity Fresno/Madera

Ombudsman program is currently looking for volunteers who wish to bring about positive changes in order to improve or maintain the quality of life for residents in skilled nursing facilities, residential care facilities for the elderly and other long term care facilities. Please join us for our 36 hour training to become a trained and certified Ombudsman at no cost to you. Please call Susan Bussean for more information at (559) 224-9177.

Complaint Processing

A principal function of the Ombudsman Program is to investigate and work to resolve complaints made by or on behalf of long-term care residents. A complaint is defined as information regarding action, inaction, or decisions that may adversely affect the health, safety, welfare, or rights of residents. In our complaint handling, ombudsmen respect resident and complainant confidentiality while focusing complaint resolution on the resident's stated wishes.

Issues Advocacy

Working with and on behalf of residents, ombudsmen identify systemic issues that require change.

Information and Assistance

Ombudsmen provide consumers, family members, friends, and caregivers with information regarding admission, resident care, rights, relocation, abuse, and many other long-term care issues.

Consultation to Facilities

Ombudsmen provide staff of long-term care facilities with consultations on resident rights, nursing home services and care, and many other long-term care subjects.

Routine Visits to Facilities

Ombudsmen regularly visit residents in long-term care facilities and observe conditions. Residents often present their concerns to ombudsmen during such visits.

Community Outreach and Education

Ombudsmen educate the community on subjects including the rights of residents, the services of the Ombudsman Program, facility regulation and enforcement, resident care practices, and abuse. Ombudsmen make presentations to churches, classrooms, civic clubs, senior groups, public and private agencies, and other interested parties.

In-Service Education to Facility Staff

Ombudsmen train facility staff on topics such as the Ombudsman Program, residents' rights, and abuse reporting.


Volunteers are always needed and spend a few hours each week visiting skilled nursing facilities and/or residential care facilities for the elderly.

For questions, concerns, or to volunteer - Contact Susan Bussean: (559) 224-9177

The Fresno Madera Ombudsman Program does not receive donations when Long Term Care Facilities sponsor or donate to Valley Caregiver Resource Center.