All Services of the Ombudsman Program are
FREE and CONFIDENTIAL
(559) 224-9177 (phone)
(559) 224-9106 (fax)
For emergencies at night or on weekends call:
Skilled Nursing Facilities (SNF) ~ PDF documents
Residential Care Facilities for the Elderly (RCFE) ~ PDF documents
A principal function of the Ombudsman Program is to investigate and work to resolve complaints made by or on behalf of long-term care residents. A complaint is defined as information regarding action, inaction, or decisions that may adversely affect the health, safety, welfare, or rights of residents. In our complaint handling, ombudsmen respect resident and complainant confidentiality while focusing complaint resolution on the resident's stated wishes.
Working with and on behalf of residents, ombudsmen identify systemic issues that require change.
Ombudsmen provide consumers, family members, friends, and caregivers with information regarding admission, resident care, rights, relocation, abuse, and many other long-term care issues.
Ombudsmen provide staff of long-term care facilities with consultations on resident rights, nursing home services and care, and many other long-term care subjects.
Ombudsmen regularly visit residents in long-term care facilities and observe conditions. Residents often present their concerns to ombudsmen during such visits.
Ombudsmen educate the community on subjects including the rights of residents, the services of the Ombudsman Program, facility regulation and enforcement, resident care practices, and abuse. Ombudsmen make presentations to churches, classrooms, civic clubs, senior groups, public and private agencies, and other interested parties.
Ombudsmen train facility staff on topics such as the Ombudsman Program, residents' rights, and abuse reporting.
Volunteers are always needed and spend a few hours each week visiting skilled nursing facilities and/or residential care facilities for the elderly.
For questions, concerns, or to volunteer - Contact the Fresno Madera Ombudsman: (559) 224-9177
The Fresno Madera Ombudsman Program does not receive donations when Long Term Care Facilities sponsor or donate to Valley Caregiver Resource Center.